Refund/Replacement policy valid if item is not working/damage/received missing items only. Buyer should inform us within 5 days of courier receive to raise a return/refund issue.
Link for Complain - https://www.myinnovation.in/raise-ticket
If you face any problem then can contact us via WhatsApp only on 9163503811/8777383349 (contact time 2pm noon to 10.00 pm night only).
Buyer Should keep The Original Package, Shipping Lable,Packaging Material and Items till the problem solved. WithOut this items return process will be cancel.
We will ask for details videos of the problem that you face with the item/items. Proper and clear Video is necessary to understand the issue. Our main motive is to solve the problem.
After approval of return request, buyer need to courier the item/items to our address. Courier Should be made within 1 week after approval of return request. In that case buyer get up to 70 rupees(for up to 0.5 kg) as a courier charge from our side. If courier charge is more than 70 rupees then the extra amount need to pay from buyer side. Buyer may use India Post or any other courier service he may wish.
Buyer aslo need to show us the courier slip.
After receiveiving the return courier we will check the problem from our end, if it’s same as per your description then we will send you a new item by courier or can refund you the money.Final decision will be taken after consuting with the buyer. Plz make sure that the pictures you show about items should be same of what we receive. If we got a damage or broken item, which was not in the pic that you share of the item, then we cannot proceed for return/refund policy. So plz make sure the items will be properly pack with bubbles so that it can’t damage in courier. If items are solder, tear, broken like motor, lithium ion, battery pack etc are not eligible for refund/return policy.
After receiving the items and checking whether it goes to be refund/replacement is fully our decision. We will also talk with buyer to help him out.
Missing Item -
If Items found missing in the courier then the buyer need to inform me within 5 days of courier receive. We will courier the missing item/items separately to you. Buyer Should keep The Original Package, Shipping Lable,Packaging Material and Items till the problem solved. WithOut this items return process will be cancel.
If you want cancel any order then you need to inform us within 1 day of order Placed. We take 4% off the total Amount as a transition & processing charge. Rest Ammount you will get refund.
Now if your item already courier then we can’t able to cancel it. You need to do that from your end and cancel it when courier is out for delivery. On that case we deduct Shipping charge + RTO charge. Shipping Charge and RTO charge are same. Mean if you purchase a 775 motor you paid 350+49, where 49 for courier charge so on refund you get back 399-(49x2)=301.
Time for Refund Ammount -
Its may take up to 1 week to receive refund on you account.
Items Not Allowed for cancelation -Any Type of Lithium Ion/Phosphate Battery pack, Customize 3D parts.